DOMINIONI EDITORE - LIBRERIA - EDITORE | como - lecco - lago di como - brianza | libri - stampe - souvenirs

DOMINIONI EDITORE

como - lecco - lago di como - brianza

libri - stampe - souvenirs




FAQ


1. Why do I need to register?

Registration is free and does not in itself constitute a contract between publisher DOMINIONI EDITORE and the customer.

The contract between the parties is made at the time of the confirmation of the order. If you have any questions, please visit our Terms and Conditions page.

Registration is required if you wish to place an order. This is necessary for our staff to be able to have your shipping and billing information.

For any questions concerning the use of personal data, please visit our Terms and Conditions page.


2. Can I unsubscribe from your newsletter?

During registration, you will be asked if you wish to receive our Newsletter. Remember that you can unsubscribe from the newsletter at any time by clicking on the link that will appear in each of e-mail.


3. Why do I have to wait that you confirm my order?

So that we can provide a better service, we prefer to actually check the availability of the products requested by our customers. As soon as our staff has checked the product availability, you will be sent a confirmation e-mail and you can proceed to the payment or come and collect, depending on the type of shipping you have chosen.

In the event that the requested products are not available, you will receive an e-mail with the reasons for the lack of availability and the order will be cancelled by our staff.


4. How much does shipping cost?

- registered mail: 6,00 €

- cash on delivery: 8,00 €

- pick up in library: 0,00 €

- regular parcel: 10,00 €

- cash on delivery parcel: 12,00 €

- international registered mail: to be defined



5. How can I pay?

The customer can make the payment due, choosing from one of the following methods.

Payment by PayPal: you can use PayPal, which ensures the confidentiality of the details provided by the customers. For any further information and Legal Agreements, please visit www.paypal.com.

Cash on delivery: payment will be made by the customer upon delivery of the parcel.

Payment by bank transfer: payment will be made by the customer by bank transfer.

For more details about payment methods click here


6. How do I know the status of my order?

Our staff will send you an e-mail to confirm the availability of the required products, followed by an e-mail with the information you need to track your shipment at www.poste.it.

In the event that the requested products are not available, you will receive an e-mail with the reasons for the lack of availability and the order will be cancelled by our staff.


7. Can I cancel my order after the order has been confirmed?

We encourage you to carefully check your order in the shopping cart section, before clicking to confirm the order. In the event that you have confirmed the order by mistake please notify our staff as soon as possible.

We remind you that once you have received the email with the shipment information it is no longer possible to cancel the order.


8. Can I modify my order after the order has been confirmed?

We encourage you to carefully check your order in the shopping cart section, before clicking to confirm the order. In the event that you have confirmed the order by mistake please notify our staff as soon as possible.

We remind you that once you have received the email with the shipment information it is no longer possible to edit the order.


9. In the event that the goods that I requested are not available, will the order be stored on your site?

In the event that the requested products are not available, you will receive an e-mail with the reasons for the lack of availability and the order will be cancelled by our staff.